No matter how efficient your brewer is, you will find a certain amount of accumulation of calcium deposits or scale that will occur. In order to consistently brew the most perfect cup of coffee, tea or hot chocolate, you must use a descaling solutions to clean your brewer once every 3-6 months. Urnex Dezcal is specifically formulated for safe and easy use in descaling the hot water tanks and components of coffee & espresso equipment.
FORMAT: Bottle of 120x 4g Tablets
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Location, Shipping, & Delivery
Our business is located in the Greater Toronto Area. Shipments within Canada will normally reach you within 2-4 days, and 2-5 business for areas within the United States, but of course, due to potential postal delays outside of our control, we can’t guarantee time. Your order is sent out within 1 day of your order when it is place from Monday to Thursday, and sent out on the following business day for orders placed on Friday, Saturday, and Sunday. Should an issue or delay arise with your delivery, an email will be sent to you from the shipping company to alert you of the event.
At the moment, we ship to Canada and United States only, with the exception of some United States locations such as Alaska, Hawaii, and a few other protectorates/territories like Guam and Puerto Rico. Orders over $60.00CAD within our designated shipping area (Canada / United States) qualify for free shipping. Note some products cannot be shipped to addresses outside of Canada.
If you’d like to place an order for other international external regions, please reach out to us via phone during business hours (1-855-516-9333), or Contact Us. We’ll get you an accurate shipping quote to wherever you’re located.
Where applicable, your shipping charge will be disclosed during the Check Out process. If you’d rather not spend the quoted amount, you may cancel your order. We reserve the right to refuse shipping, adjust our carriers, or adjust rates as necessary. We’ll reach out to you should any problems occur while your order is being processed. Unfortunately, we don’t ship to P.O. Boxes. We also can’t guarantee a time for delivery using the Free Shipping option.
90 Day Return & Exchange Policy
Here at Home Coffee Solutions, we strive to provide great value and support to our loyal customers. As such, our return & exchange policy is one of the most aggressive in the market. All orders are guaranteed under our 90 day return policy. To get started on your authorized return, we kindly ask to read our terms & conditions below to familiarize yourself with the process and qualifications.
Terms and conditions
All return requests are permitted for up to 90 Days after purchase
Consumable products such as coffee, tea, and food are only eligible if unopened and unused. We do not accept returns on opened consumable food products.
- DeLonghi coffee machines appliances are exempt from certain conditions. Please read 'DeLonghi Appliance Return Policies' below to understand related benefits when purchasing.
Products qualify for a full refund with no restocking fee if unused, unopened, and in perfect condition with all original packaging, accessories, and documentation included.
A restocking fee may apply to any item which has been opened and or used. Please see ‘Restocking Fees’ below for details.
Proof of purchase must be provided. Alternatively, an order number and the order’s associated email address will be accepted. Additional information may be requested.
- Open box items are not qualified for return and are final sale
We provide special service for any items that are suspected to be damaged in transit or having a manufacturer defect. If you believe your order has an issue, you must alert to our staff within 2 weeks after delivery so we can provide easy an easy solution such as quick exchange or replacement. This opportunity is only available within the first 2 weeks after delivery. After this point, your order will fall under the standard return policy and or product’s standard warranty.
Manufacturer defects are determined by our staff through diagnosis. Note, many common issues may arise due to incorrect operation and are easily resolved. Our staff will kindly guide you through steps needed to identify issues and come to a prompt solution.
Items may be returned to us in person for free, or alternatively we can provision you a return label. Note, return shipping costs are deducted from the total refund. This fee does not apply for items which are defective or damaged in transit when notified within 2 weeks after delivery.
DeLonghi Appliance Return Policies
All DeLonghi branded coffee machines and appliances are exempt from all restocking fees for the first 30 days after purchase, then fall under the standard 90 Day Return and Exchange Policy thereafter. Used items can be returned to us in the first 30 days, 'no questions asked' and hassle-free.
- 0% - DeLonghi branded appliances within the first 30 days post purchase
18% - Most machines and appliances
30% - Equipment and appliances under $100 or items with cosmetic damage.
35% for commercial-use machines and equipment. This includes, but not limited to, the Jura GIGA line (GIGA 5, x8c, X8, WE8, etc), Saeco Commercial (Lirika and Aulika), Keurig Commercial (Eccellenza Touch, K4000, K3500, K2500, K150/K155 etc)
You can order online with us at any time using our Home Coffee Solutions website. This online store is encrypted with 128bit SSL security. This allows you to shop online with us, while providing confidence and peace of mind that your information is secure. If you have any questions about our secure online shopping experience, please feel free to contact us at firstname.lastname@example.org with any questions.
Payment, Pricing & Promotions:
All payment are collected in Canadian dollars (CAD) at checkout. If shopping from the US, you may see the numbers and currency change when proceeding to checkout. Total cost will remain the same.
Home Coffee Solutions accepts Visa, American Express, MasterCard, and PayPal. All pricing on our website is subject to change. We have the right to make adjustments and corrections to pricing at any time. Should a price on the website show incorrectly due to the negligence of Home Coffee Solutions, we reserve the right to refuse any purchases at that price and make the adjustment required. You will be notified of this error before any shipments take place, and refunds will be issued where applicable.
Out of Stock and Special Order Items:
Home Coffee Solutions has great relationships with suppliers both locally in Canada, as well as internationally. Our longstanding buying power puts us at the front of the line for order fulfillment from our suppliers. We try very hard to ensure that all items will be available at the time of your order. However, there may be occasions when an item is temporarily delayed or unavailable, primarily due to manufacturer issues. Should this ever happen, we will contact you to let you know immediately, providing you with the available options/alternatives, and/or refunds where applicable.
We will provide you with details on when your items will be available and sent to you. On most occasions a back-ordered item will arrive at our warehouse between 2-5 business days depending on the particular item or supplier. In the unlikely event this back-ordered period will be a considerable length of time we will contact you to make alternative arrangements or to adjust the order.
Additionally, some products may list an additional "PROCESSING TIME". This indicates that there may naturally be an additional few days required before your item has been shipped. This will be specified and visible on the product page below the price. These are usually more rare/uncommon products that we do not keep in our local shipping warehouse.
Shop Now With The Best Price. Guaranteed.
All marked* products purchased now are applicable for Price Matching with both ourselves and other businesses for up to 90 days after purchase. Shop now with security - avoid potential COVID-19 shipping delays and or item unavailability.
*Marked products are identifiable by the "90-Day Secured Pricing Guarantee" badge on associated product landing pages of our website. See terms and conditions below for details.
Discover Eligible Products
Price matches are applicable on items which feature the "90-Day Secured Pricing Guarantee" badge.
Terms & Conditions
- Price match must be for the exact same product. This includes brand, model, weight, condition (new / refurbished), colour, and quantity.
- The product must be in stock at the time of price matching.
- Product price must include any applicable fees or associated charges, such as tax and shipping.
- Price match comparisons must take into account coupon codes and HCS retail value of bundled products and or gifts with purchase.
- A direct link to the product page of the requested price match must be provided, or photo of retailer marketing material or in-store promotions.
- Price matches cannot be provided for used or "open box" items
- Price matching may only be done with local Canadian businesses.
- The store/seller must be an authorized distributor of the product.
- Amazon/Best Buy/Walmart products will only be price matched if they are directly fulfilled by these companies or by seller who is an authorized distributor of the product.
Note: we reserve the right to assess requests as we see fit and refuse based on what we see as questionable or unreasonable in circumstance.
Received a free gift card after purchasing this item!
Purchase this product and receive a Home Coffee Solutions store gift card in your email, at no charge! gift cards are emailed to the purchase email 1-3 business days after purchase and will not show in checkout or on initial receipt. Gift cards can be used towards any products on homecoffeesolutions.com.
If you have any questions about the free gift card included, please contact us here.
This item is available for in-store or curbside pickup at a location near you.
Home Coffee Solutions, GTA Showroom
Unit 7, 132 Jardin Drive, Concord, ON, Canada. L4K 1X9
Located near York University, Keele & Highway 7
Hours: Monday - Friday, 10am - 6pm. Closed on Holidays.
If you have any questions regarding curbside or in-store pickup, please contact us here.
Customers who purchase their appliances through our store, Home Coffee Solutions, may be eligible for extensive warranty coverage and support. In most cases, you will need to contact the brands/manufacturers directly, however our store supplies warranty coverage in select cases. Please read the list carefully below for complete details.
Also, please note a proof of purchase will be requested to initiate warranty support with various manufacturers. You may find your official receipt inside your initial Order Confirmation email under "Download PDF Receipt".
Coverage Information by Brand
|Email email@example.com or call 1-425-641-1245|
|Bezzera||Please contact us directly at the link here|
|Bodum||Contact Bodum directly at the support link here|
|Bonavita||Contact Eight Ounce support team directly by e-mailing them at firstname.lastname@example.org|
|Braun||Contact Braun Customer Support directly at the support link here|
|Capresso||Contact Faema Canada, an official authorized Capresso service centre, directly at the link here|
|Cuisinart||Please contact Cuisinart directly at the link here|
|DeLonghi||Contact DeLonghi directly at the link here. A list of nearby Service Centres can also be found here. Please note DeLonghi provides support for both new and refurbished machines. HCS also recommends you register your machine directly after receiving your product to ensure you benefit from additional coverages that may apply.|
|ECM||Please contact us directly at the link here|
|Fellow||Please contact Eight Ounce support team directly by e-mailing them at email@example.com|
|Gaggia||Email Gaggia North America, also known as Importika, at firstname.lastname@example.org or call them at 888-389-4123|
|Jura||All machines are covered directly by Jura Canada. Click here for information on support or call directly at 1-800-565-6435. Please note warranty coverage is only available to residents in Canada.|
|Kenwood||Contact Kenwood Support at the link here. Alternative you may call Kenwood directly at 905-670-7211.|
For select Keurig coffee makers: K130, K-145, K-Suite, K150, K150P, K155, K3000, K3500, and the K4000
Please contact our team directly at the link here - we provide support directly to end users.
|Keurig||Please contact Keurig directly at the link here|
|Lavazza||Please contact our team directly for support at the link here|
|Mahlkönig||Please contact us directly at the link here|
|View support articles and contact Philips directly at the link here|
|Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST|
|Profitec||Please contact us directly at the link here|
|Rancilio||Please contact us directly at the link here|
Please contact us directly at the link here
|Saeco||Contact Saeco (Philips) support at the link here.|
Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST
If you have any further questions, please contact us directly at the link here and we will be happy to assist.
A small minimum to receive free shipping.
90 Day Return Policy
Shop with peace of mind & an industry leading return policy. Read here to learn more.
90 Day Secured Pricing Guarantee
We price match for 90 days post-purchase! Order today with security. Read more.
On Demand Support
Discover pre and post-purchase support with a team of dedicated coffee experts. Contact our Customer Care Team.