Chemex Heat Lid White AB-HLW

Here at Home Coffee Solutions, we strive to provide great value and support to our loyal customers. As such, our return & exchange policy is one of the most aggressive in the market. All orders are guaranteed under our 90 day return policy. To get started on your authorized return, we kindly ask to read our terms & conditions below to familiarize yourself with the process and qualifications.

Terms and conditions

• All return requests are permitted for up to 90 Days after purchase
• Consumable products such as coffee, tea, and food are only eligible if unopened and unused. We do not accept returns on opened consumable food products.
• DeLonghi coffee machines are exempt from certain conditions. Please read 'DeLonghi Coffee Appliance Return Policies' below to understand related benefits when purchasing.
• Products qualify for a full refund with no restocking fee if unused, unopened, and in perfect condition with all original packaging, accessories, and documentation included.
• A restocking fee may apply to any item which has been opened and or used. Please see ‘Restocking Fees’ below for details. Please note, product must be returned with original packaging otherwise a 25% restocking fee will occur
• Proof of purchase must be provided. Alternatively, an order number and the order’s associated email address will be accepted. Additional information may be requested.
• Open box items are not qualified for return and are final sale
• We provide special service for any items that are suspected to be damaged in transit or having a manufacturer defect. If you believe your order has an issue, you must alert to our staff within 2 weeks after delivery so we can provide an easy solution such as quick exchange or replacement. This opportunity is only available within the first 2 weeks after delivery. After this point, your order will fall under the standard return policy and or product’s standard warranty.
• Manufacturer defects are determined by our staff through diagnosis. Note, many common issues may arise due to incorrect operation and are easily resolved. Our staff will kindly guide you through steps needed to identify issues and come to a prompt solution.
• Items may be returned to us in person for free, or alternatively we can provision you a return label. Note, return shipping costs are deducted from the total refund. This fee does not apply for items which are defective or damaged in transit when notified within 2 weeks after delivery.

DeLonghi Coffee Machine Return Policies

All DeLonghi branded coffee machines are exempt from all restocking fees for the first 30 days after purchase, then fall under the standard 90 Day Return and Exchange Policy thereafter. Used items can be returned to us in the first 30 days, 'no questions asked' and hassle-free. Please note this does not apply to air conditioners or other non-coffee related DeLonghi appliances.

Restocking Fees

• 0% - DeLonghi branded appliances within the first 30 days post purchase.
• 18% - Most machines and appliances
• 25% - Any items returned without original box or packaging
• 30% - Equipment and appliances under $100 or items with cosmetic damage.
• 35% for commercial-use machines and oversized equipment. This includes, but not limited to, the Jura GIGA line (GIGA 5, x8c, X8, WE8, etc), Saeco Commercial (Lirika and Aulika), Keurig Commercial (Eccellenza Touch, K4000, K3500, K2500, K150/K155 etc), and Air Conditioners/Dehumidifiers.

Contact Us Here To Get Started

This item is in available in-store for purchase at a location near you.

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Home Coffee Solutions, GTA Showroom

2395 Drew Rd, Unit 1, Mississauga, ON, Canada. L5S 1T2
Located near Toronto Pearson Airport

Hours: Monday - Saturday, 10:00am - 5:30pm. Closed on Holidays.

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If you have any questions regarding curbside or in-store pickup, please contact us here.

Customers who purchase their appliances through our store, Home Coffee Solutions, may be eligible for extensive warranty coverage and support. In most cases, you will need to contact the brands/manufacturers directly, however our store supplies warranty coverage in select cases. Please read the list carefully below for complete details.

Also, please note a proof of purchase will be requested to initiate warranty support with various manufacturers. You may find your official receipt inside your initial Order Confirmation email under "Download PDF Receipt".

Coverage Information by Brand

If you have any further questions, please contact us directly at the link here and we will be happy to assist.