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Policies & Information

LOCATION, SHIPPING, & DELIVERY  

Our business is located in the Greater Toronto Area. Shipments within Canada will normally reach you within 2-4 days, and 2-5 business for areas within the United States, but of course, due to potential postal delays outside of our control, we can’t guarantee time. Your order is sent out within 1 day of your order when it is place from Monday to Thursday, and sent out on the following business day for orders placed on Friday, Saturday, and Sunday. Should an issue or delay arise with your delivery, an email will be sent to you from the shipping company to alert you of the event.

 

At the moment, we ship across Canada and the United States, with the exception of some locations such as:

  • PO Boxes
  • Alaska, Hawaii, and a few other protectorates/territories like Guam and Puerto Rico
  • Canadian Northern Territories & Newfoundland

We are diligently working on logistics to ship to these areas and can process orders if you contact us directly for a shipping quotation.

All orders over $60.00 CAD (~$45 USD) within our designated shipping area (Canada / United States) qualify for free shipping. Note there are some overweight products that are not included in this offer.

If you’d like to place an order for other international external regions, please reach out to us via email or phone (1-855-516-9333) during business hour - see Contact Us page). We’ll get you a shipping quote if possible.

 

Where applicable, your shipping charge will be disclosed during the Check Out process. If you’d rather not spend the quoted amount, you may exit the checkout process and not proceed with your order. We reserve the right to refuse shipping, adjust our carriers, or reach out to you to collect additional payment in very rare cases of extremely high shipping costs from our carries (when using the Free Shipping option). We’ll reach out to you should any problems occur while your order is being processed. Unfortunately, we don’t ship to P.O. Boxes.

 

RETURNS & REPLACEMENTS 

Items purchased can be returned to us for either an exchange or full refund, not including the cost of shipping. We only accept returns within the first 2 weeks of receiving your item, except during special periods with extended time such as the Holiday season (see below for details). Product(s) must be unopened, unused, and inside their original packaging and a proof of purchase must be provided to our customer service team to qualify. Consumables & food, such as coffee, tea, all pods, or treats which have been opened are not eligible for return. 

If an item is damaged in transit, please contact us immediately when received to let us know. We will be happy to arrange a replacement for you, along with a return shipping label for the damaged items. We may ask for a photo and/or supporting information of the damaged item(s) that needs to be exchanged. 

 

To start processing your return, contact our team via email at info@homecoffeesolutions.com or by phone, toll free, at 1-855-516-9333.

 

Note: We do not process any refunds or exchanges between December 26th to January 2ndHowever, returns will be processed after that time.

 

RETURNS & REPLACEMENTS: HOLIDAY EXTENDED RETURN POLICY

Products purchased as a gift between November 1st and December 24th can be fully refunded or exchanged until January 31st, with conditions listed above.

 

ORDERING SECURITY:

You can order online with us at any time using our Home Coffee Solutions website. This online store is encrypted with 128bit SSL security. This allows you to shop online with us with confidence and peace of mind that your information is secure. If you have any questions about our secure online shopping experience, please feel free to contact us at info@homecoffeesolutions.com with any questions.

 

PAYMENT, PRICING & PROMOTIONS:

Home Coffee Solutions accepts Visa, American Express, MasterCard, and PayPal. All pricing on our website is subject to change. We have the right to make adjustments and corrections to pricing at any time. Should a price on the website show incorrectly due to the negligence of Home Coffee Solutions, we reserve the right to refuse any purchases at that price and make the adjustment required. You will be notified of this error before any shipments take place, and refunds will be issued where applicable.

 

OUT OF STOCK AND SPECIAL ORDER ITEMS: 

Home Coffee Solutions has great relationships with suppliers both locally in Canada, as well as internationally. Our longstanding buying power puts us at the front of the line for order fulfillment from our suppliers. We try very hard to ensure that all items will be available at the time of your order. However, there may be occasions when an item is temporarily delayed or unavailable, primarily due to manufacturer issues. Should this ever happen, we will contact you to let you know immediately, providing you with the available options/alternatives, and/or refunds where applicable.

 

We will provide you with details on when your items will be available and sent to you. On most occasions, a back-ordered item will arrive at our warehouse between 2-5 business days depending on the particular item or supplier. In the unlikely event, this back-ordered period will be a considerable length of time we will contact you to make alternative arrangements or to adjust the order.

 

Additionally, some products may list an additional "PROCESSING TIME". This indicates that there may be an additional few days required before your item has been shipped. This will be specified and visible on the product page below the price. These are usually more rare/uncommon products that we do not keep in our local shipping warehouse.

 

PRICE MATCH GUARANTEE

Here at HCS, customer satisfaction is of our utmost concern. If you are about to purchase an item or have recently purchased an item and found it at a competitors site at a lower price, we will supply you with a credit for the purchase or refund you the difference.
To get started on your price match, the following criteria must be met:

The Product:
  • Price match must be for the exact same product. This includes brand, model, weight, colour, and quantity.
  • The product must be in stock at the time of price matching.
  • Product price must include any applicable fees or associated charges, such as tax and shipping.
  • A direct link to the product page of the requested price match must be provided
  • The item cannot be for any limited time or limited quantity sale, on clearance/liquidation, be refurbished, be used or an open package item, be a bundle deal, or free item. This includes item prices that are lower than normal value due to coupons or store-wide sales.
The Seller:
  • Price matching may only be done for commerce websites based in Canada. Images from retail stores are not accepted.
  • The store must be an authorized distributor of the product. We do not price match third-party sellers on platforms such as Amazon or eBay. 
  • Amazon products will only be price matched if they are directly fulfilled by Amazon.
  • We do not accept price matching for membership websites that require login to view pricing.
Fine Print:
  • Credit requests for recently purchased items may only be processed within 2 weeks after delivery.
  • We reserve the right to assess requests as we see fit and refuse based on what we see as questionable or unreasonable in circumstance.