Please note: If you think you’ve received a defective or damaged item, please contact our customer care team immediately within the first 2 weeks after delivery, at the link here. Our customer care team will be happy to assist. After two weeks post-delivery, all product issues will be handled per the product's warranty policy, listed below.

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Customers who purchase their appliances through our store, Home Coffee Solutions, may be eligible for extensive warranty coverage and support. In most cases, you will need to contact the brands/manufacturers directly, however our store supplies warranty coverage and full repair services for a number of major brands. Please read the list carefully below for complete details.

Please also note a proof of purchase will be requested to initiate warranty support with various manufacturers. You may find your official receipt inside your initial Order Confirmation email under "Download PDF Receipt".

Coverage Information by Brand

Baratza

Email support@baratza.com or call 1-877-701-2021. The phone line is open Monday to Friday from 8am to 5pm. 
BezzeraPlease contact us directly at the link here
BodumContact Bodum directly at the support link here
BonavitaContact Eight Ounce support team directly by e-mailing them at hello@eightouncecoffee.ca
BraunContact Braun Customer Support directly at the support link here
BrevilleContact Breville Customer Support directly at the support link here . More details can be found here
BurzPlease contact us directly at the link here
CapressoContact Faema Canada, an official authorized Capresso service centre, directly at the link here
CuisinartPlease contact Cuisinart directly at the link here
DeLonghiContact DeLonghi directly at the link here. A list of nearby Service Centres can also be found here. Please note DeLonghi provides support for both new and refurbished machines. HCS also recommends you register your machine directly after receiving your product to ensure you benefit from additional coverages that may apply.
ECMPlease contact us directly at the link here
EurekaPlease contact us directly at the link here
FellowPlease contact Eight Ounce support team directly by e-mailing them at hello@eightouncecoffee.ca
GaggiaEmail Gaggia North America, also known as Importika, at techsupport@importika.com or call them at 888-389-4123
JuraAll machines are covered directly by Jura Canada. Click here for information on support or call directly at 1-905-501-7600. Please note warranty coverage is only available to residents in Canada.
KenwoodContact Kenwood Support at the link here. Alternative you may call Kenwood directly at 905-670-7211.
Keurig Commercial

For select Keurig coffee makers: K130, K-145, K-Suite, K150, K150P, K155, K3000, K3500, and the K4000

Please contact our team directly at the link here - we provide support directly to end users.

Please note, Keurig Commercial coffee makers are not covered under a standard full warranty. Warranty covers cost of replacement parts and after-sales-support, however does not include cost of shipping or coverage in accidental damage including surge related fried circuitry and or negligence in cleaning and maintenance.   

KeurigPlease contact Keurig directly at the link here
La MarzoccoPlease contact our team directly for support at the link here
LavazzaPlease contact our team directly for support at the link here
LelitPlease emailtechnique3@edika.com or call 1-(514)-374-0683 #123
Mahlkönig Please contact us directly at the link here
Miele

Contact Miele directly at the link here or call 1 800 565-6435

Philips

New Only

View support articles and contact Philips directly at the link here

Philips

(Refurbished Only)

Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST
ProfitecPlease contact us directly at the link here
TechnivormPlease email info.us@moccamaster.com or call 1-855-662-2200
RancilioPlease contact us directly at the link here
Rocket
Please contact us directly at the link here
SaecoContact Saeco (Philips) support at the link here.

Saeco

(Refurbished Only)

Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST

 

If you have any further questions, please contact us directly at the link here and we will be happy to assist.