Customers who purchase their appliances through our store, Home Coffee Solutions, may be eligible for extensive warranty coverage and support. In most cases, you will need to contact the brands/manufacturers directly, however our store supplies warranty coverage in select cases. Please read the list carefully below for complete details.

Also, please note a proof of purchase will be requested to initiate warranty support with various manufacturers. You may find your official receipt inside your initial Order Confirmation email under "Download PDF Receipt".

Coverage Information by Brand

Baratza

Email support@baratza.com or call 1-425-641-1245
Bodum Contact Bodum directly at the support link here.
Braun Contact Braun Customer Support directly at the support link here
Capresso Contact Faema Canada, an official authorized Capresso service centre, directly at the link here
Cuisinart Please contact Cuisinart directly at the link here
DeLonghi Contact DeLonghi directly at the link here. A list of nearby Service Centres can also be found here. Please note DeLonghi provides support for both new and refurbished machines. HCS also recommends you register your machine directly after receiving your product to ensure you benefit from additional coverages that may apply.
Gaggia Email Gaggia North America, also known as Importika, at techsupport@importika.com or call them at 888-389-4123
Jura All machines are covered directly by Jura Canada. Click here for information on support or call directly at 1-800-565-6435. Please note warranty coverage is only available to residents in Canada.
Kenwood Contact Kenwood Support at the link here. Alternative you may call Kenwood directly at 905-670-7211.
Keurig Commercial

For select Keurig coffee makers: K130, K-145, K-Suite, K150, K150P, K155, K3000, K3500, and the K4000

Please contact our team directly at the link here - we provide support directly to end users.

Keurig Please contact Keurig directly at the link here
Lavazza Please contact our team directly for support at the link here

Philips

New Only

View support articles and contact Philips directly at the link here

Philips

(Refurbished Only)

Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST
Rancilio Please contact us directly at the link here
Rocket
Please contact us directly at the link here
Saeco Contact Saeco (Philips) support at the link here.

Saeco

(Refurbished Only)

Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST

 

If you have any further questions, please contact us directly at the link here and we will be happy to assist.