Please note - oversized equipment such as Air Conditioners & Dehumidifiers are subject to a 35% restocking fee if used before returning to our store.
Notes:
- Due to high volume, return requests will be processed after Black Friday Weekend on Tuesday. November 28th. We kindly thank you for your patience.
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If you think you’ve received a defective or damaged item, please contact our customer care team immediately within 2 weeks after delivery. Please contact us at during business hours at 1-855-516-9333, or send us a message here. We will be happy to assist.
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Returns will not be processed from Dec 26th, to December 31st. Return windows for the holidays will be extended until January 15th
Here at Home Coffee Solutions, we strive to provide great value and support to our loyal customers. As such, our return & exchange policy is one of the most aggressive in the market. All orders are guaranteed under our 90 day return policy. To get started on your authorized return, we kindly ask to read our terms & conditions below to familiarize yourself with the process and qualifications.
Terms and conditions
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All return requests are permitted for up to 90 Days after purchase
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Consumable products such as coffee, tea, and food are only eligible if unopened and unused. We do not accept returns on opened consumable food products.
- DeLonghi coffee machines are exempt from certain conditions. Please read 'DeLonghi Coffee Appliance Return Policies' below to understand related benefits when purchasing.
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Products qualify for a full refund with no restocking fee if unused, unopened, and in perfect condition with all original packaging, accessories, and documentation included.
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A restocking fee may apply to any item which has been opened and or used. Please see ‘Restocking Fees’ below for details. Please note, product must be returned with original packaging otherwise a 25% restocking fee will occur
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Proof of purchase must be provided. Alternatively, an order number and the order’s associated email address will be accepted. Additional information may be requested.
- Open box items are not qualified for return and are final sale
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We provide special service for any items that are suspected to be damaged in transit or having a manufacturer defect. If you believe your order has an issue, you must alert to our staff within 2 weeks after delivery so we can provide an easy solution such as quick exchange or replacement. This opportunity is only available within the first 2 weeks after delivery. After this point, your order will fall under the standard return policy and or product’s standard warranty.
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Manufacturer defects are determined by our staff through diagnosis. Note, many common issues may arise due to incorrect operation and are easily resolved. Our staff will kindly guide you through steps needed to identify issues and come to a prompt solution.
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Items may be returned to us in person for free, or alternatively we can provision you a return label. Note, return shipping costs are deducted from the total refund. This fee does not apply for items which are defective or damaged in transit when notified within 2 weeks after delivery.
DeLonghi Coffee Machine Return Policies
All DeLonghi branded coffee machines are exempt from all restocking fees for the first 30 days after purchase, then fall under the standard 90 Day Return and Exchange Policy thereafter. Used items can be returned to us in the first 30 days, 'no questions asked' and hassle-free. Please note this does not apply to air conditioners or other non-coffee related DeLonghi appliances.
Restocking Fees
Note: Restocking fees only apply to open and or used items, and do not apply to any products returned unopened, items which have been damaged in transit, or products which have manufacturer defects. Defective or damaged items must be reported within 2 weeks after delivery otherwise fall under the standard return policy and or manufacturer warranty. DeLonghi branded appliances are exempted from restocking fees within the first 30 days after purchase.
- 0% - DeLonghi branded appliances within the first 30 days post purchase.
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18% - Most machines and appliances
- 25% - Any items returned without original box or packaging
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30% - Equipment and appliances under $100 or items with cosmetic damage.
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35% for commercial-use machines and oversized equipment. This includes, but not limited to, the Jura GIGA line (GIGA 5, x8c, X8, WE8, etc), Saeco Commercial (Lirika and Aulika), Keurig Commercial (Eccellenza Touch, K4000, K3500, K2500, K150/K155 etc), and Air Conditioners/Dehumidifiers.
Note: Our staff inspects all returns prior to processing refunds and reserve the right to refuse full refunds on opened or used items and apply restocking fees where deemed necessary.
