Location, Shipping, & Delivery
Our business is located in the Greater Toronto Area. Shipments within Canada will normally reach you within 2-4 days, and 2-5 business for areas within the United States, but of course, due to potential postal delays outside of our control, we can’t guarantee time. Your order is sent out within 1 day of your order when it is place from Monday to Thursday, and sent out on the following business day for orders placed on Friday, Saturday, and Sunday. Should an issue or delay arise with your delivery, an email will be sent to you from the shipping company to alert you of the event.
At the moment, we ship to Canada and United States only, with the exception of some United States locations such as Alaska, Hawaii, and a few other protectorates/territories like Guam and Puerto Rico. Orders over $60.00CAD within our designated shipping area (Canada / United States) qualify for free shipping. Note some products cannot be shipped to addresses outside of Canada.
If you’d like to place an order for other international external regions, please reach out to us via phone during business hours (1-855-516-9333), or Contact Us. We’ll get you an accurate shipping quote to wherever you’re located.
Where applicable, your shipping charge will be disclosed during the Check Out process. If you’d rather not spend the quoted amount, you may cancel your order. We reserve the right to refuse shipping, adjust our carriers, or adjust rates as necessary. We’ll reach out to you should any problems occur while your order is being processed. Unfortunately, we don’t ship to P.O. Boxes. We also can’t guarantee a time for delivery using the Free Shipping option.
90 Day Return & Exchange Policy
Note: if you think you’ve received a defective or damaged item, please contact our customer care team immediately within 2 weeks after delivery. Please contact us at during business hours at 1-855-516-9333, or
send us a message here. We will be happy to assist.
Here at Home Coffee Solutions, we strive to provide great value and support to our loyal customers. As such, our return & exchange policy is one of the most aggressive in the market. All orders are guaranteed under our 90 day return policy. To get started on your authorized return, we kindly ask to read our terms & conditions below to familiarize yourself with the process and qualifications.
Terms and conditions
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All return requests are permitted for up to 90 Days after purchase
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Consumable products such as coffee, tea, and food are only eligible if unopened and unused. We do not accept returns on opened consumable food products.
- DeLonghi coffee machines appliances are exempt from certain conditions. Please read 'DeLonghi Appliance Return Policies' below to understand related benefits when purchasing.
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Products qualify for a full refund with no restocking fee if unused, unopened, and in perfect condition with all original packaging, accessories, and documentation included.
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A restocking fee may apply to any item which has been opened and or used. Please see ‘Restocking Fees’ below for details.
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Proof of purchase must be provided. Alternatively, an order number and the order’s associated email address will be accepted. Additional information may be requested.
- Open box items are not qualified for return and are final sale
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We provide special service for any items that are suspected to be damaged in transit or having a manufacturer defect. If you believe your order has an issue, you must alert to our staff within 2 weeks after delivery so we can provide easy an easy solution such as quick exchange or replacement. This opportunity is only available within the first 2 weeks after delivery. After this point, your order will fall under the standard return policy and or product’s standard warranty.
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Manufacturer defects are determined by our staff through diagnosis. Note, many common issues may arise due to incorrect operation and are easily resolved. Our staff will kindly guide you through steps needed to identify issues and come to a prompt solution.
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Items may be returned to us in person for free, or alternatively we can provision you a return label. Note, return shipping costs are deducted from the total refund. This fee does not apply for items which are defective or damaged in transit when notified within 2 weeks after delivery.
DeLonghi Appliance Return Policies
All DeLonghi branded coffee machines and appliances are exempt from all restocking fees for the first 30 days after purchase, then fall under the standard 90 Day Return and Exchange Policy thereafter. Used items can be returned to us in the first 30 days, 'no questions asked' and hassle-free.
Restocking Fees
Note: Restocking fees only apply to open and or used items, and do not apply to any products returned unopened, items which have been damaged in transit, or products which have manufacturer defects. Defective or damaged items must be reported within 2 weeks after delivery otherwise fall under the standard return policy and or manufacturer warranty. DeLonghi branded appliances are exempted from restocking fees within the first 30 days after purchase.
- 0% - DeLonghi branded appliances within the first 30 days post purchase
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18% - Most machines and appliances
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30% - Equipment and appliances under $100 or items with cosmetic damage.
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35% for commercial-use machines and equipment. This includes, but not limited to, the Jura GIGA line (GIGA 5, x8c, X8, WE8, etc), Saeco Commercial (Lirika and Aulika), Keurig Commercial (Eccellenza Touch, K4000, K3500, K2500, K150/K155 etc)
Note: Our staff inspects all returns prior to processing refunds and reserve the right to refuse full refunds on opened or used items and apply restocking fees where deemed necessary.
Ordering Security:
You can order online with us at any time using our Home Coffee Solutions website. This online store is encrypted with 128bit SSL security. This allows you to shop online with us, while providing confidence and peace of mind that your information is secure. If you have any questions about our secure online shopping experience, please feel free to contact us at info@homecoffeesolutions.com with any questions.
Payment, Pricing & Promotions:
All payment are collected in Canadian dollars (CAD) at checkout. If shopping from the US, you may see the numbers and currency change when proceeding to checkout. Total cost will remain the same.
Home Coffee Solutions accepts Visa, American Express, MasterCard, and PayPal. All pricing on our website is subject to change. We have the right to make adjustments and corrections to pricing at any time. Should a price on the website show incorrectly due to the negligence of Home Coffee Solutions, we reserve the right to refuse any purchases at that price and make the adjustment required. You will be notified of this error before any shipments take place, and refunds will be issued where applicable.
Out of Stock and Special Order Items:
Home Coffee Solutions has great relationships with suppliers both locally in Canada, as well as internationally. Our longstanding buying power puts us at the front of the line for order fulfillment from our suppliers. We try very hard to ensure that all items will be available at the time of your order. However, there may be occasions when an item is temporarily delayed or unavailable, primarily due to manufacturer issues. Should this ever happen, we will contact you to let you know immediately, providing you with the available options/alternatives, and/or refunds where applicable.
We will provide you with details on when your items will be available and sent to you. On most occasions a back-ordered item will arrive at our warehouse between 2-5 business days depending on the particular item or supplier. In the unlikely event this back-ordered period will be a considerable length of time we will contact you to make alternative arrangements or to adjust the order.
Additionally, some products may list an additional "PROCESSING TIME". This indicates that there may naturally be an additional few days required before your item has been shipped. This will be specified and visible on the product page below the price. These are usually more rare/uncommon products that we do not keep in our local shipping warehouse.
