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Description
Grind your way to coffee greatness, one cup at a time!
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Product Reviews
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Financing & Payment plans available with Affirm. Read more.
90 Day Return & Exchange Policy
At Home Coffee Solutions, we're proud to offer our customers an industry leading Return & Exchange Policy. Most products can be returned to us or exchanged up to 90 days post purchase.
Return & Refund Policy
TL;DR - Quick Navigation & Summary
- Defective products: Report within 14 days with photo/video evidence
- Unopened products: No restocking fee (within 30 days), 20% fee (30-90 days)
- Opened/used products: 20% restocking fee (within 30 days), 28% fee (30-90 days)
- DeLonghi machines: 30-day "no questions asked" return period
- Commercial machines: Only returnable if defective (time restrictions apply)
- Lost/stolen packages: Purchase Route protection or risk no compensation
- General guidelines: Keep original packaging for 90 days, consumables non-returnable if opened, 35% restocking fee on orders under $100
Please read specific sections for complete details and exact terms.
- Received a damaged or defective product? We're here to help! If your product arrived damaged or is not functioning properly, please reach out to our customer care team within 14 days of delivery with photos of the damage or a description of the defect. Connect with us here and our team will be happy to assist. After 14 days, we'll handle product concerns through your product's warranty policy.
- Pro Tip: We recommend keeping your original box and accessories for 90 days after delivery. This helps ensure a smooth experience if you need to return your product and protects it from damage during transit.
- Holiday Returns: We don't process returns from Dec 26th to January 5th, but we've extended holiday return windows until January 15th to give you extra time.
At Home Coffee Solutions, we're committed to your complete satisfaction. Our customer-friendly return policy gives you peace of mind with your purchase. We understand that different situations call for different solutions, so we've organized our policy based on common scenarios.
"I Received a Defective Machine" Returns
We understand how disappointing it can be to receive a machine that doesn't work as expected. It's essential to note that this applies only to machines with functional defects, not satisfaction issues or buyer's remorse. Here's how we handle it:
- If you notice an issue, you must contact our service team within 14 days after delivery. Our technicians will guide you through troubleshooting and may request video footage to better diagnose the problem.
- Our experienced technicians will make the final determination on whether a unit is defective. This expert assessment ensures you get the right solution for your specific situation.
- Once our technician confirms the issue, you'll have the option of a full refund or an exchange for a functional unit of the same model and color at no cost to you. Please keep the original box handy for this process.
- For issues identified after 14 days, we'll handle it through our warranty process. Learn about our warranty here. You'll be responsible for shipping costs to HCS. We recommend documenting the condition with photos or videos before shipping.
Helpful Tip: Taking a video of the issue can significantly speed up the diagnosis process and get your coffee brewing properly again!
"I Changed My Mind" Returns (Unopened Products)
We understand that sometimes a purchase just isn't the right fit. If you have an unopened product:
- Within 30 Days: No problem! No restocking fee - you'll only need to cover the return shipping costs.
- Between 30-90 Days: We can still help! There's a 20% restocking fee plus return shipping costs.
- A product is considered "unopened" only if all packaging seals are intact. Please note that without proper packaging, additional costs may be incurred, and your return is at risk of damage during transit.
"It's Not What I Expected" Returns (Opened or Used Products)
Sometimes a product just doesn't meet your expectations after you've tried it. For opened or used products:
- Within 30 Days: We understand! There's a 20% restocking fee plus return shipping costs.
- Between 30-90 Days: You still have options! There's a 28% restocking fee plus return shipping costs.
- Additional fees may apply: 10% cleaning fee for dirty returns and 10% fee for missing original packaging.
- Important Safety Exception: For the safety of all customers, consumable items such as coffee, tea, food items, and other consumables cannot be returned once opened or used under any circumstances.
"I Need to Return a DeLonghi Machine"
We're proud to offer our most customer-friendly return policy on all DeLonghi products:
Great News for DeLonghi Customers! Enjoy a full 30-day "no questions asked" return period! This gives you the freedom to try your DeLonghi machine at home with complete confidence. It's our way of showing how much we believe in these excellent machines.
"I'm Returning a Commercial Machine"
Due to their specialized nature, commercial machines follow a different policy:
- Commercial machines can only be returned if they arrive with verified defects (confirmed by our expert technicians)
- Please report any issues within 7 days of delivery
- Unfortunately, we can't accept returns based on change of mind for commercial equipment
- There's a minimum 40% restocking fee for any approved returns
This includes professional machines like the Jura GIGA line (GIGA 5, x8c, X8, WE8, etc), Saeco Commercial (Lirika and Aulika), Keurig Commercial (Eccellenza Touch, K4000, K3500, K2500, K150/K155 etc), and Air Conditioners/Dehumidifiers.
"My Package Was Lost or Stolen"
We understand concerns about porch theft and transit issues. That's why we've partnered with Route to offer you optional shipping protection at checkout. Route can be easily toggled on during the checkout process and not only protects your package but also helps make your shipment carbon neutral. See Route's terms and conditions here for complete details.
Without Route protection, we unfortunately can't take responsibility for packages that are stolen or lost after the courier marks them delivered. Our customer service team is still happy to help file a claim with the shipping company, though we can't guarantee the outcome of courier decisions.
For the best service, please report any delivery issues within 7 days.
General Return Guidelines
- We ask that you carefully package your return to prevent damage during transit. While we can't take responsibility for items damaged during return shipping, we're happy to guide you through safe packaging practices.
- For a smooth return experience, please include the original packaging with all parts and ensure the product is in like-new condition. Keeping your original packaging for 90 days is always a good idea! Without proper packaging, additional costs will be incurred, and your return is at greater risk of damage during transit.
- Please ensure your returned product is clean. Products returned in a dirty condition will incur an additional 10% cleaning fee.
- For orders under $100, there's a 35% restocking fee plus return shipping costs. We've set this policy to balance customer flexibility with our processing costs for smaller orders.
- For food items like coffee and tea, we can only accept returns if they're unopened and unused (for your safety and the safety of others). Once opened, consumable items cannot be returned.
- To process your return quickly, please provide your proof of purchase or your order number and email address.
- For your protection, open box products and service/repair parts are final sale items.
Friendly Reminder: Keeping your original packaging for 90 days gives you the most flexibility and can save you money if you need to return your product. Ensuring your product is clean upon return will also help you avoid additional fees. These small steps make returns much easier and more cost-effective!
We're Here to Help - Contact Our Team Today
Our team carefully inspects all returns before processing refunds to ensure everything is in order. This helps us maintain our customer-friendly policies for everyone.
This return policy was last updated on March 4, 2025.
Questions about our return policy? Our friendly customer service team is just a click away!
90 Day Secured Lowest Price Guarantee
Shop Now With The Best Price. Guaranteed.
All marked* products purchased are available to be Price Matched with both ourselves and other retailers for up to 90 days after purchase. Shop now with security - get your items sooner, avoid item availability issues and potential shipping delays.
*Marked products are identifiable by the "90 Day Price Match Guarantee" badge on associated product landing pages of our website. See terms and conditions below for details.
To ensure you and your family get the products you need now, we have a 90 Day Price Match Guarantee to honour pricing, sales, and offerings throughout the 90 days after your purchase. This will allow you to purchase your products or gifts in advance, with a worry-free sense of security over potential unexpected delays, price changes, and or item availability.
All marked products purchased through our store are applicable for Price Matching with both ourselves and other businesses for 90 days post purchase. This allows you to purchase today, and match ourselves or a competitor’s price a month later.
Discover Eligible Products
Price matches are only applicable on items which feature the "90-Day Secured Lowest Price Guarantee" badge below the 'add to cart' button
Terms & Conditions
If you are about to purchase an item or have recently purchased an item and found it at a competitors site at a lower price, we will supply you with a credit for the purchase or refund you the difference.
To get started on your price match, the following criteria must be met:
The Product:
- Price match must be for the exact same product. This includes brand, model, weight, condition (new / refurbished), colour, and quantity.
- The product must be in stock at the time of price matching.
- Product price must include any applicable fees or associated charges, such as tax and shipping.
- Price match comparisons must take into account coupon codes and HCS retail value of bundled products and or gifts with purchase.
- A direct link to the product page of the requested price match should be provided, or photo of retailer marketing material or in-store promotions.
- Price matches cannot be provided for used or "open box" items
The Seller:
- Price matching may only be done with local Canadian businesses.
- The store/seller must be an authorized distributor of the product.
- Amazon/Best Buy/Walmart products will be price matched if they are directly fulfilled by these companies OR by any third party seller, with reasonable discretion as seller fraud on these platforms does happen from time-to-time.
Beating the Difference by 10%
- Applicable only on select products where listed on the product page
- The 10% pricing credit provided is on the pricing difference, not the full amount of the product. Example math: HCS is selling an espresso machine for $1,100, and a competitor is selling the same one for $800. The difference is $300. Ten percent of the difference is $30, so a total promotional price would be provided at $770, and or a credit of $330.
- This applies to any language such as “beat the difference by 10%” or “beat the pricing by 10%.”
Note: we reserve the right to assess requests as we see fit and refuse based on what we see as questionable or unreasonable in circumstance. But don't worry - we're generally very easy and quick to coordinate with.
Thanks for getting in touch!
In-store Purchase & Pickup Information
This item is in available in-store for purchase at a location near you.
Home Coffee Solutions, GTA Showroom
2395 Drew Rd, Unit 1, Mississauga, ON, Canada. L5S 1T2
Located near Toronto Pearson Airport
Hours: Monday - Saturday, 10:00am - 5:30pm. Closed on Holidays.
Sold out
If you have any questions regarding curbside or in-store pickup, please contact us here.
Warranty Information & Support
Please note: If you think you’ve received a defective or damaged item, please contact our customer care team immediately within the first 2 weeks after delivery, at the link here. Our customer care team will be happy to assist. After two weeks post-delivery, all product issues will be handled per the product's warranty policy, listed below.
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Customers who purchase their appliances through our store, Home Coffee Solutions, may be eligible for extensive warranty coverage and support. In most cases, you will need to contact the brands/manufacturers directly, however our store supplies warranty coverage and full repair services for a number of major brands. Please read the list carefully below for complete details.
Please also note a proof of purchase will be requested to initiate warranty support with various manufacturers. You may find your official receipt inside your initial Order Confirmation email under "Download PDF Receipt".
Coverage Information by Brand
Baratza | Email support@baratza.com or call 1-877-701-2021. The phone line is open Monday to Friday from 8am to 5pm. |
| Bezzera | Please contact us directly at the link here |
| Bodum | Contact Bodum directly at the support link here |
| Bonavita | Contact Eight Ounce support team directly by e-mailing them at hello@eightouncecoffee.ca |
| Braun | Contact Braun Customer Support directly at the support link here |
| Breville | Contact Breville Customer Support directly at the support link here . More details can be found here. |
| Burz | Please contact us directly at the link here |
| Capresso | Contact Faema Canada, an official authorized Capresso service centre, directly at the link here |
| Cuisinart | Please contact Cuisinart directly at the link here |
| DeLonghi | Contact DeLonghi directly at the link here. A list of nearby Service Centres can also be found here. Please note DeLonghi provides support for both new and refurbished machines. HCS also recommends you register your machine directly after receiving your product to ensure you benefit from additional coverages that may apply. |
| ECM | Please contact us directly at the link here |
| Eureka | Please contact us directly at the link here |
| Fellow | Please contact Eight Ounce support team directly by e-mailing them at hello@eightouncecoffee.ca |
| Gaggia | Email Gaggia North America, also known as Importika, at techsupport@importika.com or call them at 888-389-4123 |
| Jura | All machines are covered directly by Jura Canada. Click here for information on support or call directly at 1-905-501-7600. Please note warranty coverage is only available to residents in Canada. |
| Kenwood | Contact Kenwood Support at the link here. Alternative you may call Kenwood directly at 905-670-7211. |
| Keurig Commercial | For select Keurig coffee makers: K130, K-145, K-Suite, K150, K150P, K155, K3000, K3500, and the K4000 Please contact our team directly at the link here - we provide support directly to end users. Please note, Keurig Commercial coffee makers are not covered under a standard full warranty. Warranty covers cost of replacement parts and after-sales-support, however does not include cost of shipping or coverage in accidental damage including surge related fried circuitry and or negligence in cleaning and maintenance. |
| Keurig | Please contact Keurig directly at the link here |
| La Marzocco | Please contact our team directly for support at the link here |
| Lavazza | Please contact our team directly for support at the link here |
| Lelit | Please emailinfo@edika.com or call 1-(514)-374-0683. Please note that the Lelit warranty does not include burned-out boilers which may result from heating the boiler dry without water during first use. This issue is covered under Mulberry protection accidental damage plan and we recommend purchasing one with most Lelit machines, especially the Anna and Anna 2. |
| Mahlkönig | Please contact us directly at the link here |
| Miele | Contact Miele directly at the link here or call 1 800 565-6435 |
Philips New Only | View support articles and contact Philips directly at the link here |
Philips (Refurbished Only) | Call ElectroTech Inc, an official authorized service centre of these machines, at 1-514-956-0120. They are open Monday – Friday, 8:30 AM – 4:30 PM EST |
| Profitec | Please contact us directly at the link here |
| Technivorm | Please email info.us@moccamaster.com or call 1-855-662-2200 |
| Rancilio | Please contact us directly at the link here |
| Rocket | Please contact Faema Canada by emailinfo@faema.ca, or call1-(855)-544-8600 |
| Saeco | Contact Saeco (Philips) support at the link here. |
If you have any further questions, please contact us directly at the link here and we will be happy to assist.
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