Location, Shipping, & Delivery
Our business is located in the Greater Toronto Area. Shipments within Canada will normally reach you within 2-4 days, and 2-5 business for areas within the United States, but of course, due to potential postal delays outside of our control, we can’t guarantee time. Your order is sent out within 1 day of your order when it is place from Monday to Thursday, and sent out on the following business day for orders placed on Friday, Saturday, and Sunday. Should an issue or delay arise with your delivery, an email will be sent to you from the shipping company to alert you of the event.
At the moment, we ship to Canada and United States only, with the exception of some United States locations such as Alaska, Hawaii, and a few other protectorates/territories like Guam and Puerto Rico. Orders over $60.00CAD within our designated shipping area (Canada / United States) qualify for free shipping. Note there are some overweight products that are not included in this offer.
If you’d like to place an order for other international external regions, please reach out to us via phone during business hours (1-855-516-9333), or Contact Us. We’ll get you an accurate shipping quote to wherever you’re located.
Where applicable, your shipping charge will be disclosed during the Check Out process. If you’d rather not spend the quoted amount, you may cancel your order. We reserve the right to refuse shipping, adjust our carriers, or adjust rates as necessary. We’ll reach out to you should any problems occur while your order is being processed. Unfortunately, we don’t ship to P.O. Boxes. We also can’t guarantee a time for delivery using the Free Shipping option.
Returns & Replacements
Here at Home Coffee Solutions, we want to make sure you are happy with your order. Items purchased can be returned to us for either an exchange or full refund, not including the cost of shipping; however, we only accept returns within the first 2 weeks of receiving your item, except under special conditions and periods with extended time such as the Holiday Season (see below for details). Product(s) must be unopened, unused, and inside their original packaging, and proof of purchase must be provided to our customer service team to qualify*. Consumables & food, such as coffee, tea, all pods, or treats that have been opened are not eligible for return.
*All returned goods are inspected by our staff upon return. If any returned product(s) have been discovered to be opened used, a 15-30% restocking fee will apply.
Holiday Extended Return Policy
Products purchased as a gift between November 1st and December 24th can be fully refunded or exchanged until January 31st, hassle-free. Product(s) must be unopened, unused, and inside their original packaging and an email receipt of purchase must be provided to our customer service team to qualify.
To start processing your return, feel free to contact our team via email at info@homecoffeesolutions.com or by phone, toll free, at 1-855-516-9333.
If an item is damaged in transit, please contact us immediately when received to let us know. We will be happy to arrange a replacement for you, along with a return shipping label for the damaged items. We may ask for a photo and/or supporting information of the damaged item(s) that needs to be exchanged.
Note: We do not process any refunds or exchanges between December 26th to January 2nd. However returns will be processed after that time.
Ordering Security:
You can order online with us at any time using our Home Coffee Solutions website. This online store is encrypted with 128bit SSL security. This allows you to shop online with us, while providing confidence and peace of mind that your information is secure. If you have any questions about our secure online shopping experience, please feel free to contact us at info@homecoffeesolutions.com with any questions.
Payment, Pricing & Promotions:
All payment are collected in Canadian dollars (CAD) at checkout. If shopping from the US, you may see the numbers and currency change when proceeding to checkout. Total cost will remain the same.
Home Coffee Solutions accepts Visa, American Express, MasterCard, and PayPal. All pricing on our website is subject to change. We have the right to make adjustments and corrections to pricing at any time. Should a price on the website show incorrectly due to the negligence of Home Coffee Solutions, we reserve the right to refuse any purchases at that price and make the adjustment required. You will be notified of this error before any shipments take place, and refunds will be issued where applicable.
Out of Stock and Special Order Items:
Home Coffee Solutions has great relationships with suppliers both locally in Canada, as well as internationally. Our longstanding buying power puts us at the front of the line for order fulfillment from our suppliers. We try very hard to ensure that all items will be available at the time of your order. However, there may be occasions when an item is temporarily delayed or unavailable, primarily due to manufacturer issues. Should this ever happen, we will contact you to let you know immediately, providing you with the available options/alternatives, and/or refunds where applicable.
We will provide you with details on when your items will be available and sent to you. On most occasions a back-ordered item will arrive at our warehouse between 2-5 business days depending on the particular item or supplier. In the unlikely event this back-ordered period will be a considerable length of time we will contact you to make alternative arrangements or to adjust the order.
Additionally, some products may list an additional "PROCESSING TIME". This indicates that there may naturally be an additional few days required before your item has been shipped. This will be specified and visible on the product page below the price. These are usually more rare/uncommon products that we do not keep in our local shipping warehouse.
